Once you place your order, you will receive an order confirmation email. Typically, your order will be dispatched within 24 hours, and you will then receive a second email confirming that your order has been dispatched.
(NOTE - Order placed in the weekend and holidays will be processed in the following working day.)
If you do not receive a second email within the expected time, please contact the online store via the hotline or WhatsApp for assistance.
After you receive the dispatch email, you can track the status of your package directly through Citypak or FedEx using the tracking number provided. Please note that the dispatch email indicates that your package has been handed over to the courier.